FAQs

Answers to common queries

Here you will find answers to a whole host of questions in the following convenient categories:

Shopping and payment

Are albums available as physical CDs?
No. All albums are digital downloads. Albums can be downloaded as Zip files that contain 320kbps CD quality MP3s.
How do I order an album?
Browse through the different albums on the site, listen to the previews, and when you find something that you like simply click ‘ADD TO BASKET’ – the page will confirm the item has been added to your basket. Continue browsing if you’d like to purchase more albums, or checkout by clicking on the ‘CHECK OUT’ or ‘MY BASKET’ link in the top right of any page. Once you have paid for the download you will be presented with a download link (as below). Download loading a Scambler album after checkout An email receipt will also be automatically sent to you the second that you complete the checkout process. The email receipt will contain a secure link to the albums that you have purchased too.
How do I know when my order has been received?
As soon as you confirm the order it will be processed in a matter of seconds and you will be taken to a download link (as below). Download loading a Scambler album after checkout An email receipt will also be automatically sent to you the second that you complete the checkout process. The email receipt will contain a secure link to the albums that you have purchased too.
What payment methods do you accept?
PayPal, Visa Debit, Visa Credit, MasterCard, American Express and most major credit/debit cards.
I'm not in the UK, can I still order and download albums?
Yes absolutely. You can pay by PayPal or by card with Stripe, and PayPal or your bank will work out the currency conversion. Download links work from anywhere in the world.
How secure is your website?
It could not be more secure, just click on the padlock icon next to https://www.scamblermusic.com in your browser address bar. In addition to a secure connection and secure hosting, all transactions are totally safe and secure and are only handled by PayPal or Stripe card processing. PayPal is a safer, faster, more secure way to pay online – your financial details are never shared (not even with ScamblerMusic.com) and your bank, credit or debit card details are safeguarded. PayPal also protects your purchases so just in case there is a problem you can get your money back and with each purchase a confirmation email receipt is immediately sent to you.
Is my personal information kept private?
Please rest assured that all the information you share with us is private, confidential and stored securely. At no point will ScamblerMusic.com ever share or sell your personal information without your explicit consent. Please see our privacy policy for more information.
Do I need to an account to download an album?
No, you don’t need to open an account with ScamberMusic.com prior to shopping on the website. Payments are securely handled by PayPal, and if you don’t have a PayPal account you can pay safely by card without registering with PayPal.
Can I register an account with you?
Yes, during checkout you can opt to add a password and create an account (as below). Only basic contact, shipping and billing details will be saved, but this will make future purchases faster and more convenient for you, as well as listing available album downloads. Create an account with ScamblerMusic.com When you create an account please ensure that your password is secure (at least 10 characters long, some uppercase, some lower and include numbers as well as a symbol if possible). Weak passwords will be rejected by the site, and if you need help you can use a random password generator.

Downloading files

Can I download individual songs or singles?

Not on this website, but you can buy singles on Amazon MP3 and iTunes.

How do I download albums?
Immediately after payment you will be presented with a download link (as below) and this will also be immediately emailed to you. The link points to the Zip file containing your album(s). The link is randomised, allows for three download attempts in the space of 5 days, and it will log your IP address with each download attempt (simply to stop the link being shared). If you created an account during the checkout process you will also see available album downloads within the download section of your account page. Download loading a Scambler album after checkout Due to the size of some downloads it is highly recommended that you only attempt the download whilst connected to a reliable and trusted high speed network (i.e. not using a weak mobile connection that is likely to keep dropping out). It is also strongly recommended that you burn a copy of the MP3s onto a backup CD, or place a copy on a backup drive. Refunds are not issued for lost or deleted files.
What if the download doesn't work?
Due to the size of some downloads it is highly recommended that you only attempt the download whilst connected to a reliable and trusted high speed network (i.e. not using a weak mobile connection that is likely to keep dropping out). If you experience problems with a download link and all three attempts expire before you successfully download your files simply get in touch. If you briefly explain what went wrong, or how your download failed, another link will be sent to you with three further download attempts. Should this second link fail, get in touch again and the album files will be sent to you via www.wetransfer.com (no account is required for this service). If this also fails contact us again with your postal address and a data CD will be sent to you. No matter the problem, if you have paid for Scambler downloads you will receive them.
Why are download attempts limited by number and time?
Unfortunately we live in a world where many people are happy to rip artists off by freely copying and distributing their music – this basically means they don’t get paid for their work. You might think this is fine when it comes to global record companies, Hollywood film studios and multimillionaire recording artists, but for unheard independent artists (such as Scambler) it is necessary to try to protect against piracy, copying and illegal distribution. All download links therefore are limited to three attempts over a 5 day period. If you have a problem with this please see the FAQ above – “What if the download doesn’t work?”
Why is my IP address logged when I download a file?
The limited number of download attempts combined with temporary IP logging simply stops people from placing a download link on a website for everybody to exploit. The site will automatically deactivate download links when there is suspicious activity (i.e. numerous different IP address download attempts). If you should experience a problem downloading files legitimately please check the FAQs above for further assistance.
I can't open the zip file, what should I do?
Zip software is installed on most devices as standard, but if you don’t have access to it you can download the software for free. For PC and Mac the best options are WinZip and WinRAR. Zip software is also available as an app for mobile phones, just search your app store for “WinZip” and install the best free app. If you still experience problems and just can’t open the zip files downloaded from this website get in touch and the files can be forwarded by www.wetransfer.com.
Can I download albums or songs from other websites?
Yes, but ScamblerMusic.com is the cheapest website to buy any album by Scambler. Digital albums can also be purchased on Amazon MP3, iTunes and CDBaby.

Cancellations and refunds

Can I cancel an order?
If you place an order and cancel it before downloading any files a full refund will be provided, simply get in touch. If you wish to cancel an order after downloading files please read the next FAQ – “Can I have a refund?”.
Can I have a refund?
The Consumer Rights Act entitles shoppers to claim refunds that relate to 1. unsatisfactory quality, 2. not being fit for purpose, and 3. not being as described by the seller. All music files provided by Scambler are 320kbps CD quality MP3s. MP3 music files are a global standard for music distribution, downloads and software. They can be played on any modern music system, phone or computer. MP3s are downloaded as Zip files, and these are designed to be opened and used on any system using freely available Zip software (and if this is a problem for you, files can be sent via www.wetransfer.com instead). Scambler has also ensured that all album web pages feature a description and classification (genre), there is an audio preview featuring every album track that can be played before download, and tracklists, track length, album run time and download size are all clearly detailed. That said, if a download is not of satisfactory quality, not fit for purpose and not as described, then get in touch to advise of the problem.
I've lost downloaded files, can you replace or refund them?
If you can confirm your name, address, email and the album(s) that you have lost then Scambler will cross-reference these details against past orders. If there is a match a download link will be sent to you. If there is no match you will need to purchase the album again. If you have paid for an album then later lost or deleted it a refund will not be provided.

Usage rights and legal issues

Can I sell my download on, or give it away?
Legally no, it’s that simple. If you don’t listen to the music anymore then you should delete it. If a friend, colleague or family member would like it then they will need to download it for themselves.
Can I use your songs in my video, app, promotion or anything else?
Not without a license obtained from this website. If you want to use music written, produced and published by Scambler for anything other than personal listing you must obtain a license, and licenses start from just £99. If you use any song by Scambler in public, broadcast it, republish it, distribute it, or make use of it in any form of meem, parody, animation, video, film, promotion, advert, app, game or any type of commercial enterprise, you will break the law and this will result in legal action.

Licensing and publishing

Can I license a song by Scambler?

Yes, licenses can be obtained from this website. License rates are dependent on the project specifications and music licenesing starts from £99. VAT is zero rated.

Can you write a song for a project?

For a fee existing tracks can be edited to meet requirements or a set time frame, and elements can be removed from a song and stems can be created, however Scambler does not write music on request.

What does a license cost?

The license rate is dependent upon your required use of the track, but license rates start from just £99 per track. VAT is zero rated.

What is included in a license?

The original high quality .wav file and a CD quality 320kbps MP3. if required, edits, remixes and stems are available for an additional fee (this is purely dependent upon the work requested, and an estimate can be provided).

Once licensed, can I keep reusing the music?

 When a song is licensed the license defines the exact nature of the project, media type, duration and territory – the licensed song can therefore only be used as specified by the license agreement. If you would like to use the same song for a different project you will need to get in touch to arrange a new license. Likewise, if the specification of the original project changes (for instance, if a song was licensed for use on DVD, but then the DVD is uploaded to Youtube or a corporate website) an additional license will be required.

What are stems?
Stems are the individual elements of a song (drums, keys, orchestra, bass, synth, guitar, vocals) rendered as separate sound files of the exact same length. Using stems allows a producer to add all the individual sound files to a production and amend the volume of each stem (for instance, to cut drums out of a specific section, reduce the volume of vocals when someone is speaking, or increase the volume of a particular instrument). Stems, edits and remixes are available for an additional fee (this is purely dependent upon the work requested, and an estimate can be provided).
Do you sell, license, publish or promote music by other artists or bands?
No.

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