FAQs

Answers to common queries

Here you will find answers to a whole host of questions in the following convenient categories:

Shopping and payment

Are albums available as physical CDs?

No. All albums, both royalty free and chart, are available to download as Zip files containing 320kbps CD quality MP3s.

How do I order an album?

Browse through the different royalty free or chart albums and listen to the previews. If you are licensing royalty free music you will need to select a licence from the dropdown on the album page in order to add the album to your basket, and the two different licence options are explained here. If you wish to order a chart album simply click ‘Add to basket’ on the relevant album page. In both instances the album page will confirm the item has been added to your basket.

Continue browsing if you’d like to license or purchase more albums, or checkout by clicking on the ‘Checkout’ or ‘My basket’ link in the top right of any page. Once you have paid for the download you will be presented with a download link.  An email receipt will also be automatically sent to you the second that you complete the checkout process. The email receipt will also contain a secure link to the albums that you have licensed or purchased .

All orders are available for immediate download, you have five download attempts and download links expire after five days.

For more details on downloading files please refer to the download FAQs below.

Can I order a single?

You can license individual tracks from the selection of royalty free albums but you cannot order a single from any chart albums.

To license and instantly download individual royalty free tracks preview the genre-specific albums, make a note of the album name and track number that you want to license (previews and track lists are available on each album page), then select the matching album, track number and license type on the individual track licence order page.

Continue browsing if you’d like to license more singles, or checkout by clicking on the ‘Checkout’ or ‘My basket’ link in the top right of any page. Once you have paid for the download you will be presented with a download link.  An email receipt will also be automatically sent to you the second that you complete the checkout process. The email receipt will also contain a secure link to the albums that you have licensed or purchased .

All orders are available for immediate download, you have five download attempts and download links expire after five days.

For more details on downloading files please refer to the download FAQs below.

How do I know when my order has been received?

As soon as you confirm the order it will be processed in a matter of seconds and you will be taken to a download link.  An email receipt will also be automatically sent to you the second that you complete the checkout process. The email receipt will contain a secure link to the albums that you have purchased too.

All orders are available for immediate download, you have five download attempts and download links expire after five days.

For more details on downloading files please refer to the download FAQs below.

What payment methods do you accept?

Visa Debit, Visa Credit, MasterCard, American Express, most major credit/debit cards and PayPal.

I'm not in the UK, can I still place an order?

Yes, Scambler Music is based in the Scottish Borders in Scotland, but you can place an order from anywhere in the world except Russia, China and North Korea – these countries are blocked due to issues with copyright infringement. You can pay by card and your bank will work out the currency conversion.

How secure is your website?

It could not be more secure, just click on the padlock icon next to https://www.scamblermusic.com in your browser address bar for confirmation. In addition to a secure connection and secure hosting, all transactions are handled externally by Stripe card processing or PayPal. Your financial details are never shared (not even with ScamblerMusic.com) and your bank, credit or debit card details are safeguarded.

Is my personal information kept private?

Please rest assured that all the information you share with ScamblerMusic.com is private, confidential and stored securely. At no point will ScamblerMusic.com ever share or sell your personal information. Please see our privacy policy for more information.

Do I need to an account to place an order?

No, you don’t need to open an account with ScamberMusic.com prior to shopping on the website, but if you do create an account during the checkout process it will allow for easier retrieval of download links.

Can I register an account with you?

Yes, during checkout you can opt to add a password and create an account. Only basic contact, shipping and billing details will be saved, but this will make future purchases and/or licensing agreements faster and more convenient for you, as well as listing available album downloads.  When you create an account please ensure that your password is secure (at least 10 characters long, some uppercase, some lower and include numbers as well as a symbol if possible). Weak passwords will be rejected by the site, and if you need help you can use a random password generator.

Downloading files

How do I download albums?

After payment you will be presented with a download link and this will also be immediately emailed to you. The link points to the Zip file containing your album(s). The link is randomised, allows for five download attempts in the space of five days, and it will log your IP address with each download attempt (simply to stop the link being shared). If you created an account during the checkout process you will also see available album downloads within the download section of your account page.

Due to the size of some downloads it is highly recommended that you only attempt the download whilst connected to a reliable and trusted high speed network (i.e. not using a weak mobile connection that is likely to keep dropping out). It is also strongly recommended that you burn a copy of the MP3s onto a backup CD, or place a copy on a backup drive. Refunds are not issued for lost or deleted files.

What if the download doesn't work?

Due to the size of some downloads it is highly recommended that you only attempt the download whilst connected to a reliable and trusted high speed network (i.e. not using a weak mobile connection that is likely to keep dropping out). If you experience problems with a download link and all five attempts expire before you successfully download your files simply get in touch. If you explain what went wrong, or how your download failed, another link will be sent to you with five further download attempts. Should this second link fail, get in touch again and the album files will be sent to you via www.wetransfer.com (no account is required for this service). No matter the problem, if you have paid for a download you will receive it.

Why are download attempts limited by number and time?

Download limitations and temporary IP logging reduce the chance of links and files being exploited. The site will automatically deactivate download links when there is suspicious activity (i.e. numerous download attempts from different IP addresses). If you should experience a problem legitimately downloading files please get in touch.

Why is my IP address logged when I download a file?

Download limitations and temporary IP logging reduce the chance of links and files being exploited. The site will automatically deactivate download links when there is suspicious activity (i.e. numerous download attempts from different IP addresses). If you should experience a problem legitimately downloading files please get in touch.

I can't open the zip file, what should I do?

Zip software is installed on most devices as standard, but if you don’t have access to it you can download the software for free. For PC and Mac the best options are WinZip and WinRAR. Zip software is also available as an app for mobile phones, just search your app store for “WinZip” and install the best free app. If you still experience problems and just can’t open the zip files downloaded from this website get in touch and the files can be forwarded by www.wetransfer.com.

Can I license or download music from other websites?

ScamblerMusic.com is the exclusive home to the genre-specific royalty free albums that are available to license for film, TV, video, ads, games and more. If, however, you need music for Twitch please search for “Scambler” on Pretzel for DMCA safe music that’s ready to use in Twitch streams. You can also download chart albums for personal listening from other websites, but ScamblerMusic.com is the cheapest website to buy chart albums. Digital albums can also be purchased on Amazon MP3, iTunes and other good download stores.

Cancellations and refunds

Can I cancel an order?

If you place an order and cancel it before downloading any files a full refund will be provided, simply get in touch with your order details. If you wish to cancel an order after downloading files please read the next FAQ – “Can I have a refund?”.

Can I have a refund?

The Consumer Rights Act entitles shoppers to claim refunds that relate to 1. unsatisfactory quality, 2. not being fit for purpose, and 3. not being as described by the seller. All music files provided are 320kbps CD quality MP3s. MP3 music files are a global standard for music distribution, downloads and software.  MP3s are downloaded as Zip files, and these are designed to be opened and used on any system using freely available Zip software – if this is a problem  files can be sent via www.wetransfer.com on request. All chart album and royalty free album web pages feature a description and classification (genre), there is an audio preview featuring every album track that can be played before download, and track lists, track length, album run time and download size are all clearly detailed. In the unlikely event that a downloaded Zip or MP3 file should be corrupt simply get in touch and request a replacement. Refunds will only be made if the shopper can prove that a download is either 1. of unsatisfactory quality, 2. not fit for purpose, or 3. not as described. 

I've lost downloaded files, can you replace or refund them?

If you can confirm your name, address, email and the album(s) that you have lost then these can be cross-referenced against past orders. If there is a match a download link will be sent to you. If there is no match you will need to license or purchase the album again.

Usage rights and legal issues

Can I sell or transfer my licence or download, or give it away?

No. Royalty free music is licensed to one individual or business and the licence is non-transferable. A comprehensive list of acceptable usage examples is provided on the music licensing prices page. Chart albums are protected by copyright and cannot be shared or given away.

All music is copyrighted and is licensed, not sold, and it is therefore illegal to:

  • Claim licensed music as your own or transfer the license to another party.
  • Sell, relicense, transfer, distribute, share or otherwise give away licensed music.
  • Register music with YouTube CID/UGC or the Facebook Rights Manager Service.
  • Register or stream licensed music on any music streaming platform.
  • Sample, remix or otherwise reproduce licensed music.
  • Rerelease, redistribute or otherwise republish licensed music.
  • Use in Twitch streams; search “Scambler” on Pretzel to use DMCA safe music on Twitch.

Infringement of the royalty free licensing agreement and the Terms of Use is a violation of applicable laws and will result in legal action.

For more information on music licensing please see the licensing FAQs below.

Can I use songs in a video, app, promotion or anything else?

Chart albums are only available for personal listing, and any other use, either non-commercial or commercial, requires the purchase of a royalty free licence. Both genre-specific royalty free albums and individual royalty free tracks are available with a Standard Licence or Premium Licence. Examples of acceptable license use are clearly explained on the music licensing prices page.

All music is copyrighted and is licensed, not sold, and it is therefore illegal to:

  • Claim licensed music as your own or transfer the license to another party.
  • Sell, relicense, transfer, distribute, share or otherwise give away licensed music.
  • Register music with YouTube CID/UGC or the Facebook Rights Manager Service.
  • Register or stream licensed music on any music streaming platform.
  • Sample, remix or otherwise reproduce licensed music.
  • Rerelease, redistribute or otherwise republish licensed music.
  • Use in Twitch streams; search “Scambler” on Pretzel to use DMCA safe music on Twitch.

Infringement of the royalty free licensing agreement and the Terms of Use is a violation of applicable laws and will result in legal action.

For more information on music licensing please see the licensing FAQs below.

Licensing and publishing

What's the difference between production, stock, catalogue and library music?

They are all different terms for exactly the same thing – music that’s specifically written for multimedia productions that can be quickly licensed at low cost. Read this guide to royalty free production music to find out exactly why it’s great for all sorts of creative projects.

Can I license a song by Scambler?

Yes, you can instantly preview, license and download royalty free music and instrumentals from this website. Tracks are available on genre-specific albums, or you can license tracks individually. Alternatively search “Scambler” on Pretzel if you need DMCA safe music on Twitch.

What does a licence cost?

The licence rate is dependent upon the required use. A Standard Licence covers most non-commercial use and a Premium Licence is required for all commercial use (i.e. anything that generates income either directly or indirectly). The most cost effective way to license music is to purchase a royalty free album with the relevant agreement, but indivual tracks can also be licensed as can instrumentals. More detail on music licensing prices can be found here.

What is included in a licence?

Original high quality 320kbps MP3 files are provided along with the relevant licence agreement. If required, edits, remixes and stems are available for an additional fee (this is purely dependent upon the work requested, and an estimate can be provided).

Can I use or license music for Twitch?

To use DMCA safe music by Scambler on Twitch please search “Scambler” on Pretzel. For all other usage types please select a Standard and Premium license from this site.

Once licensed do I own the music

No, all music is copyrighted and is licensed, not sold, and it is therefore illegal to:

  • Claim licensed music as your own or transfer the license to another party.
  • Sell, relicense, transfer, distribute, share or otherwise give away licensed music.
  • Register music with YouTube CID/UGC or the Facebook Rights Manager Service.
  • Register or stream licensed music on any music streaming platform.
  • Sample, remix or otherwise reproduce licensed music.
  • Rerelease, redistribute or otherwise republish licensed music.
  • Use in Twitch streams; search “Scambler” on Pretzel to use DMCA safe music on Twitch.

Infringement of the royalty free licensing agreement and the Terms of Use is a violation of applicable laws and will result in legal action. If you’d like to understand more about how to get the rights to a song, and in particular copyright laws for music, then please read this detailed guide.

Can I use licensed music in different projects?

Yes, a royalty free licence allows tracks to be used in multiple projects in perpetuity, however, a Standard Licence only covers non-commercial use, so if music has been licensed with a Standard agreement you will need to purchase a Premium Licence if the music is to be used in any commercial projects (i.e. anything that generates income either directly or indirectly). If you need DMCA safe music for Twitch then search “Scambler” on Pretzel.

Once licensed are there any other costs?

Once licensed there are no additional costs, fees or royalties due, however, a Standard Licence only covers non-commercial use, so if music has been licensed with a Standard agreement you will need to purchase a Premium Licence if the music is to be used in any commercial projects (i.e. anything that generates income either directly or indirectly). Examples of acceptable licence usage are defined here.

What are stems?
Stems are the individual elements of a song (drums, keys, orchestra, bass, synth, guitar, vocals) rendered as separate sound files of the exact same length. Using stems allows a producer to add all the individual sound files to a production and amend the volume of each stem (for instance, to cut drums out of a specific section, reduce the volume of vocals when someone is speaking, or increase the volume of a particular instrument). Stems, edits and remixes are available for an additional fee (this is purely dependent upon the work requested, and an estimate can be provided).
Do you sell, license, publish or promote music by other artists or bands?

No.

Can you write a song for a project?

For a fee most existing tracks can be edited to meet requirements or a set time frame, and elements can be removed from a song and stems can be created, however, music is not written on request.