Answers to common queries
Here you will find answers to a whole host of questions in the following convenient categories:
Shopping and payment
Are albums available as physical CDs?
How do I order an album?
How do I know when my order has been received?
What payment methods do you accept?
I'm not in the UK, can I still order and download albums?
How secure is your website?
Is my personal information kept private?
Do I need to an account to download an album?
Can I register an account with you?
Can I download individual songs or singles?
How do I download albums?
Immediately after payment you will be presented with a download link (as below) and this will also be immediately emailed to you. The link points to the Zip file containing your album(s). The link is randomised, allows for three download attempts in the space of 5 days, and it will log your IP address with each download attempt (simply to stop the link being shared). If you created an account during the checkout process you will also see available album downloads within the download section of your account page. Due to the size of some downloads it is highly recommended that you only attempt the download whilst connected to a reliable and trusted high speed network (i.e. not using a weak mobile connection that is likely to keep dropping out). It is also strongly recommended that you burn a copy of the MP3s onto a backup CD, or place a copy on a backup drive. Refunds are not issued for lost or deleted files.
Can I download albums or songs from other websites?
What if the download doesn't work?
Due to the size of some downloads it is highly recommended that you only attempt the download whilst connected to a reliable and trusted high speed network (i.e. not using a weak mobile connection that is likely to keep dropping out). If you experience problems with a download link and all three attempts expire before you successfully download your files simply get in touch. If you briefly explain what went wrong, or how your download failed, another link will be sent to you with three further download attempts. Should this second link fail, get in touch again and the album files will be sent to you via www.wetransfer.com (no account is required for this service). If this also fails contact us again with your postal address and a data CD will be sent to you. No matter the problem, if you have paid for Scambler downloads you will receive them.
Why are download attempts limited by number and time?
Unfortunately we live in a world where many people are happy to rip artists off by freely copying and distributing their music – this basically means they don’t get paid for their work. You might think this is fine when it comes to global record companies, Hollywood film studios and multimillionaire recording artists, but for unheard independent artists (such as Scambler) it is necessary to try to protect against piracy, copying and illegal distribution. All download links therefore are limited to three attempts over a 5 day period. If you have a problem with this please see the FAQ above – “What if the download doesn’t work?”
Why is my IP address logged when I download a file?
I can't open the zip file, what should I do?
Zip software is installed on most devices as standard, but if you don’t have access to it you can download the software for free. For PC and Mac the best options are WinZip and WinRAR. Zip software is also available as an app for mobile phones, just search your app store for “WinZip” and install the best free app. If you still experience problems and just can’t open the zip files downloaded from this website get in touch and the files can be forwarded by www.wetransfer.com.
Cancellations and refunds
Can I cancel an order?
Can I have a refund?
I've lost downloaded files, can you replace or refund them?
Usage rights and legal issues
Can I sell my download on, or give it away?
Can I use your songs in my video, app, promotion or anything else?
Licensing and publishing
Can I license a song by Scambler?
Can you write a song for a project?
What does a license cost?
What's the difference between a non-commercial and commercial license?
A commercial license covers music use in a project that makes money, or promotes a service or product that makes money. For example, music used in a sales presentation, business promotion, tv or radio advert, Youtube video, film, app or game would be commercial (i.e. activities intended to make money directly or indirectly via a sale, service, subscription or advertising revenue).
If you are unsure of the license requirements just get in touch and provide a bit of information about your project.
What is included in a license?
Once licensed, can I keep reusing the music?
What are stems?
Do you sell, license, publish or promote music by other artists or bands?
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