Answers to common queries
Shopping and payment
Are albums available as physical CDs?
How do I order an album?
How do I know when my order has been received?
What payment methods do you accept?
I'm not in the UK, can I still order and download albums?
How secure is your website?
Is my personal information kept private?
Do I need to an account to download an album?
Can I register an account with you?
Can I download individual songs or singles?
How do I download albums?
What if the download doesn't work?
Why are download attempts limited by number and time?
Why is my IP address logged when I download a file?
I can't open the zip file, what should I do?
Cancellations and refunds
Can I cancel an order?
Can I have a refund?
I've lost downloaded files, can you replace or refund them?
Usage rights and legal issues
Can I sell my download on, or give it away?
Can I use your songs in my video, app, promotion or anything else?
Licensing and publishing
Can I license a song by Scambler?
Can you write a song for a project?
For a fee existing tracks can be edited to meet requirements or a set time frame, and elements can be removed from a song and stems can be created, however Scambler does not write music on request.
What does a license cost?
The license rate is dependent upon your required use of the track, but license rates start from just £99 per track. VAT is zero rated.
What is included in a license?
The original high quality .wav file and a CD quality 320kbps MP3. if required, edits, remixes and stems are available for an additional fee (this is purely dependent upon the work requested, and an estimate can be provided).
Once licensed, can I keep reusing the music?
When a song is licensed the license defines the exact nature of the project, media type, duration and territory – the licensed song can therefore only be used as specified by the license agreement. If you would like to use the same song for a different project you will need to get in touch to arrange a new license. Likewise, if the specification of the original project changes (for instance, if a song was licensed for use on DVD, but then the DVD is uploaded to Youtube or a corporate website) an additional license will be required.
What are stems?
Do you sell, license, publish or promote music by other artists or bands?
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